Sales and Reservation executive

Company Description

DLS Hotels, based in North India, features 30+ properties nestled in the picturesque foothills of Himachal and Uttarakhand Mountains. Since its opening in 2014, DLS Hotels has earned recognition as one of the region's premier five-star resorts and hotels, known for its stunning views and impeccable service. With 500+ guest rooms and suites, gourmet dining options, and extensive event spaces, DLS aims to turn moments into memories for both leisure and business travelers. The hotel's founder, Mr. Satish Manocha, focuses on providing an individualized experience characterized by thoughtfulness and luxury.

Role Description

This is a full-time, on-site role located in Karnal for a Sales and Reservation Executive. The Sales and Reservation Executive will be responsible for handling reservations, ensuring customer satisfaction, delivering excellent customer service, and driving sales. Day-to-day tasks will include managing booking inquiries, processing reservations, addressing customer concerns, upselling hotel services, and maintaining accurate records of transactions.

Qualifications

• Excellent Communication and Customer Service skills
• Proven ability in handling Reservations and ensuring Customer Satisfaction
• Strong Sales skills
• Detail-oriented with strong organizational skills
• Ability to work effectively in a team-oriented environment
• Relevant experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management, Business, or related field