Sales Agent

• Be the Brand ambassador of Cars24 to our customers when speaking with them.
• Go above and beyond to delight and Sell our cars online, with a warm attitude, exceptional communication skills and a highly professional demeanour - so much so that they would want to tell their friends all about their experience with Cars24 Australia!
• Be able to build trust with your customers by being responsive, reliable and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you.
• Liaise closely with the customer operations team to ensure the right car is prepared for delivery and whatever is required to complete the sale is managed smoothly, with minimal hassle.
• Be willing to learn about the different buy/sell processes in every state
• Be willing to learn how to explain various car features to customers; we will provide training to guide you
• Help shape and support the development of customer-facing processes in our new business - we re writing the playbook as we go.
• Getting sales conversions will be your core performance indicator.

What you should have:

- Minimum 2-3 years sales experience in a contact centre or well-known retail environment, where you also have engaged with customers over the phone, social media, email, chat or any other channels.