Sales Admin

Summary

Job Summary

Responsibilities

• Order Processing & Coordination
• Manage distributor accounts including stock management, allocations, order delivery and payment, and communicating internally with supply chain management, accounting and sales teams
• Receive and process purchase orders from customers and the sales team
• Coordinate with logistics, warehouse, and supply chain for timely delivery
• Monitor stock levels and delivery schedules, and update customers accordingly
• Sales Documentation
• Prepare proforma invoices, sales quotations, and dispatch documents
• Maintain accurate and up-to-date sales records and order tracking sheets
• Support in contract preparation, renewal tracking, and customer database management
• Creating sales reports
• Electronical and physical paper filing works
• Customer Communication
• Respond to customer inquiries related to product availability, pricing, delivery timelines, etc.
• Coordinate after-sales support, warranty follow-up, and complaint handling
• Communicate important feedback from customers internally
• Stay up-to-date with new products and features
• Support to Sales Team
• Provide administrative support for exhibitions, customer visits, and sales meetings
• Assist in preparing reports on sales performance, forecasts, and pipeline tracking
• Compliance & Coordination
• Ensure all documentation complies with internal policies and relevant statutory requirements
• Coordinate with accounts team for invoicing and payment tracking
• Works on other related duties

Required Skills & Qualifications

• Bachelors degree in business administration, Commerce, or related field
• 2-4 years of experience in sales administration, order processing, or inside sales (experience in trading or capital goods preferred)
• Proficient in MS Excel, Word, and ERP/CRM systems
• Strong organizational and coordination skills
• Excellent written and verbal communication skills
• Ability to multitask and meet deadlines with attention to detail

Preferred Attributes

• Familiarity with industrial equipment, printing machinery, or B2B trading environment
• Exposure to logistics and international shipping documentation is an advantage
• Positive, team-oriented attitude and a customer-service mindset

Working Conditions

• Working days & hours: basically 5 days a week (Mon to Fri) from 9:30 to 18:00 (Lunch break 13:30-14:00)
• Day-off: basically Saturdays, Sundays and official holidays as per company calendar (10 days in a year)
• Diwali Bonus: equivalent to 1 month salary but eligible after completion of 6-month service as a permanent employee after 6-month probation period
• Fringe benefit: group medical insurance based on our Policy
• Gratuity: Eligible to an employee who has completed more than 5-year services in compliance with Labor Code