Sales Account Manager

Sales Account Manager

Key Responsibilities:

Client Relationship Management

• Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
• Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.

Strategic Account Planning

• Develop and execute customized account strategies aligned with client goals and company objectives.
• Regularly assess account health and identify opportunities for growth and optimization.

Contract Negotiation & Management

• Lead contract discussions ensuring mutually beneficial terms.
• Manage renewals and renegotiations for sustainable client partnerships.

Customer Satisfaction & Support

• Address client issues or concerns promptly and ensure timely resolution.
• Gather feedback to improve service delivery and ensure continuous client success.

Collaboration with Internal Teams

• Work closely with sales, marketing, and customer support teams to meet client needs efficiently.
• Provide valuable insights and feedback to internal teams to enhance the client experience.

Sales & Revenue Growth

• Identify opportunities to grow accounts through up-selling and cross-selling.
• Develop strategies to drive account expansion and meet sales targets.

CRM Management & Reporting

• Maintain accurate client records and track sales activities using CRM software.
• Generate regular reports to track performance, sales pipeline, and account health.

Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum 3 years of experience in sales or account management.
• Effective communication and negotiation skills.
• Strong analytical skills to identify customer needs and develop solutions.
• Proven experience in strategic account planning.
• Sales expertise to close deals and meet targets.
• Proficiency in CRM software.