RapidCanvas is the trusted partner for transforming your business with AI. We offer the only hybrid enterprise AI platform that combines autonomous agents with human experts to make enterprise-grade AI accessible to all organizations without the massive investment or deep technical expertise it used to take.
Our unique approach delivers measurable business outcomes 10X faster at 80% lower cost, helping global leaders in manufacturing, retail and consumer goods, financial services, and infrastructure turn what was once impossible into practical, everyday reality.
The Opportunity
We re hiring customer-facing specialists focusing on AI Success & Solutions to lead end-to-end delivery of bespoke AI projects from initial solution design through full customer success ownership. This role merges the depth of a Solutions Architect with the accountability of a Customer Success leader. You will work across pre-sales and post-sales, ensuring our clients see real business value from our AI capabilities. The hiring seniority level will depend on the candi s depth of experience across customer-facing solution delivery, ability to drive measurable business impact, and de strated ownership in ambiguous or fast-paced environments.
Responsibilities Pre-Sale: Discovery & Solutioning
- Partner with Sales and Data Science to deeply understand the customer s business context and challenges.
- Define clear problem statements, document current state processes, and align on success criteria and KPIs.
- Design solution architecture and data flow diagrams tailored to each use case.
- Assess data feasibility and AI-fit for the proposed use case.
- Set up technical and collaboration workspaces (Slack, Drive, JIRA, etc.) with naming and access discipline.
Post-Sale: Execution & Success
- Own the customer relationship post-sale, acting as the single point of accountability.
- Manage the execution and implementation of the solution, ensuring clarity of scope, timeline, and handoffs.
- Lead all internal and customer-facing check-ins, with clear agendas, follow-ups, and next-step ownership.
- Facilitate UAT and deployment, ensuring measurable outcomes are vali .
- a and report on success metrics across -day milestones and ensure platform adoption.
Operational Excellence
- Maintain rigorous documentation: dataset inventories, architectural diagrams, solution design docs, etc.
- Ensure consistent file naming, visual branding, and version control across all customer-facing material.
- Keep Slack, HubSpot, JIRA, and Confluence spaces current and synchronized.
- Proactively escalate blockers, risks, or unclear ownership to leadership with proposed resolutions.
Strategic Growth
- Identify expansion opportunities based on solution usage and customer success metrics.
- Collaborate with Product to feed back client needs and usage patterns into roadmap priorities.
- Act as a trusted strategic advisor to the client, helping them envision and prioritize future AI investments.
Ideal Qualifications
- At least six (6) years in a hybrid technical+customer-facing role (Solutions Architect, Customer Success, Engagement Manager, etc.).
- Strong understanding of applied Data Science, ML, GenAI (e.g., LLM Prompting, RAG).
- De strated success delivering AI or data-driven solutions in a consulting or startup setting.
- Excellent storytelling and business value articulation skills for both technical and executive audiences.
- Detail-oriented with exceptional project management and follow-through.
- Global client experience is strongly preferred.
- Prior experience in a fast-paced, ambiguous environment with high expectations for ownership and delivery.
- Professional fluency in English and Spanish is required. Portuguese is a plus.
If you wish to apply for for in the subject line. We accept applications on a rolling basis and will get in touch with you based on active open positions.
Why Join Us
- Drive measurable impact for Fortune 500 customers across the globe, helping them turn AI vision into operational value.
- Be part of a category-defining AI company, pioneering a hybrid model that bridges agents and experts.
- Own strategic accounts end-to-end and shape what modern AI success looks like.
- Work with a cross-functional, high-performance team that values execution, clarity, and outcomes.
- Globally competitive compen ion and benefits tailored to your local ket.
- Recognized as a Top 5 Data Science and Machine Learning platform on G2 for customer isfaction
