SaaS Onboarding Specialist (Spanish)

Job Summary

We are seeking a highly motivated and skilled Tech Onboarding Specialist to join our team. As a Tech Onboarding Specialist, you will be responsible for guiding customers through the onboarding process of our SaaS product. You will play a critical role in ensuring that customers have a smooth and successful transition, ultimately driving customer satisfaction and retention.

📌 Spanish communication is a must

Responsibilities

• Serve as the primary point of contact for customers during the onboarding process, providing exceptional customer service and support.
• Conduct product demonstrations and training sessions to educate customers on the features, functionality, and best practices of our SaaS product.
• Collaborate with customers to understand their specific requirements, goals, and challenges, and provide tailored recommendations and solutions.
• Guide customers through the implementation and configuration of our SaaS product, ensuring a seamless and efficient onboarding experience.
• Troubleshoot technical issues and provide timely resolution or escalate to the appropriate teams when necessary.
• Create and maintain comprehensive product documentation, including user guides, tutorials, FAQs, and knowledge base articles.
• Continuously update product knowledge to stay informed about new features, enhancements, and industry trends.
• Collaborate closely with cross-functional teams, including sales, customer success, and product development, to ensure a cohesive customer experience.

Qualifications

• Previous experience as a tech onboarding specialist or in a similar role in a SaaS company is highly preferred.
• Fluency in Spanish and English is mandatory – both written and verbal.
• Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Strong convincing skills to guide customers through the onboarding process and address any concerns or objections.
• Exceptional customer service mindset with a focus on providing an outstanding customer experience.
• Proven ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Technical proficiency and a solid understanding of SaaS products and cloud-based technologies.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficient in using productivity tools, CRM software, and collaboration platforms.
• Flexibility to work the US shift (6:30 PM to 3:30 AM IST) to align with the needs of our US-based customers.