Run & Maintain SME / Network & Security Infrastructure

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In todays fast-paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of action to the speed of opportunity. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

We are seeking a Run and Maintain Subject Matter Expert (SME) with hands-on experience supporting a diverse set of network and security technologies, including Aruba Fabric Composer, Aruba NetEdit, ClearPass, Luna Network HSM S790, Juniper SRX4300 firewalls, MX304 routers, and Aruba CX 6300M switches. This role is critical in ensuring operational stability, timely issue resolution, and compliance of our network and security infrastructure.

What you’ll do:

Key Responsibilities:

Operations & Maintenance:

• Serve as the primary SME for daily operations and issue resolution across:
• Aruba Fabric Composer (network orchestration and automation)
• Aruba NetEdit (network configuration management and compliance)
• ClearPass (network access control and policy enforcement)
• LUNA Network HSM S790 (hardware security module management)
• Juniper SRX4300 (firewall configuration, logging, and troubleshooting)
• Juniper MX304 (router monitoring, BGP/OSPF routing support)
• Aruba CX 6300M (switch management, VLANs, and trunking)

Monitoring & Troubleshooting:

• Proactively monitor system health, availability, and performance.
• Diagnose and resolve faults, performance bottlenecks, or configuration issues.
• Work with vendor support (e.g., Aruba, Juniper, Thales) when escalation is needed.

Change Management:

• Review and implement configuration changes following established change control processes.
• Participate in patching, upgrades, and firmware management for supported devices.
• Maintain version control, documentation, and rollback plans.

Documentation & Compliance:

• Maintain and update operational procedures, runbooks, topology diagrams, and asset inventories.
• Ensure systems comply with internal security policies and audit requirements.
• Generate and support compliance and vulnerability reports as required.

Collaboration & Support:

• Partner with network engineering, security, and application teams to support business projects and troubleshoot service-impacting issues.
• Provide on-call or rotational support as part of 24x7 operations coverage.

Required Qualifications:

• 5+ years of experience in network or security infrastructure operations.
• Strong hands-on knowledge of:
• Aruba Fabric Composer, NetEdit, and Aruba CX switches
• ClearPass Policy Manager
• Thales Luna Network HSM S790
• Juniper SRX series firewalls and MX series routers
• Proficiency with routing/switching concepts (VLANs, STP, BGP, OSPF).
• Familiarity with RADIUS/TACACS, 802.1X, and network authentication.
• Experience with configuration backup/restore, compliance validation, and system logging.
• Ability to script or automate tasks using Python, Bash, or Ansible (preferred).

Preferred Certifications (Nice to Have):

• Aruba Certified Switching Associate/Professional (ACSA/ACSP)
• Juniper JNCIA/JNCIS
• Thales Luna HSM training/certification
• CCNA/CCNP or equivalent
• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
• Ability to articulate clearly, recommend and explain resolutions /clients.
• Understand and utilize ITIL.
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What you need to bring:

Education and Experience Required:

• First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
• 5-7 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Advanced troubleshooting skills in a technical environment.
• Excellent analytical and problem solving skills.
• Advanced Software and hardware knowledge of computing, storage and peripheral devices.
• Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience, knowledge and resolution ability.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability train peers on solutions.
• Ability to take full ownership for resolution with escalated customers.
• Ability to lead technical action plans.
• Lead or provide expertise to teams or projects.
• Highly Developed knowledge of more complex solutions.