1416 Rta Jobs - Page 50

Are you'ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-timeOur team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Senior Specialist II on the Real-Time Adherence team within Workforce Planning, you will be responsible for the real-time monitoring and day-to-day service levels for multiple lines of businesses under Consumer Community Banking. Job Responsibilities Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduli...

The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on adherence, occupancy, and other performance indicators throughout the day. Expertise in CMS Avaya, Verint/IEX WFM Tool 2. ...

Role Purpose Executive workforce management Do StaffingDeveloping a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training SchedulingManaging rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off ReportingProducing high-quality workforce data and information, and generating internal reports ForecastingDeveloping strategic and tactical forecasts to ensure resources are scheduled accurately Process improvementIdentifying opportunities for process improvement and working with the WFM product team to implement solutions CommunicationEstablishing clear lines of communication with operations and ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

for Medical Devices Complaint Investigation- Receives customer Complaints through calls/emails/faxes Ensures accurate capture and entry of Complaint information Owns Complaint handling process Assesses Complaints (events) for reportability Follow-ups for additional information and product returns Primary, single source customer contact Responsible for gathering event registration information (as defined by SOP’s) from customers Owns and manages the event through registration through potential regulatory reporting, sample retrieval, investigation, provide customer response and ultimately to closure/reopening as needed Responsible for contacting SME’s, Team Lead as needed to obtain complaint c...

Mandatory Skills: WFM (Ops). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash application proc...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech, The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States, It starte...

Apply Now Job Title Manager RTA Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role & Key Responsibilities Excellent experience in Workforce Management and be able to deliver optimum performance, Supervise, monitor and manages activities to support service level agreements, Conducts root cause analysis of SLA deviations, action plan development & resolution and mitigation plans Clearly communicate dependencies and manage/track ex...

The purpose of RTA Specialist role is to monitor and optimize real-time operations in a business environment and also ensuring smooth and efficient operations by analyzing real time data and making decisions based on the findings. Job title: Specialist Global WFM Job Description: Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to impr...

Are you a team leader seeking WFM jobs in KolkataFusion CX is seeking a dedicated individual to fill the global Workforce Management (WFM) Team Leader position in Kolkata. This role is crucial for optimizing workforce efficiency and driving operational excellence through meticulous data analysis, schedule preparation, and capacity planning. If you possess at least one year of experience in a leadership role in workforce management and have a passion for analytics and detail-oriented work, we encourage you to apply for this vacancy in Kolkata Fusion CX and become an integral part of our dynamic team. Job Description Key responsibilities of the global Workforce Management (WFM) Team Leader: An...

Are you seeking WFM Team Leader jobs in KolkataIs healthcare your area of interestDo you want to build your career with a global CX companyIf your answer is yes to all these questions, join our team at Fusion CX. Accompany us as we embark on a journey to enhance workforce efficiency and operational excellence in the healthcare CX sector. We are currently seeking a proficient Workforce Management (WFM) Team Leader for the healthcare domain who thrives on meticulous data analysis, schedule preparation, and capacity planning. If you possess a passion for analytics, a sharp eye for detail, and at least 1 year of leadership experience in workforce management, we invite you to apply and be a part ...

Are you an RTA professional searching for jobs in KolkataDo you have a keen interest in the healthcare industryJoin our team as a Real Time Analyst (RTA) Executive dedicated to supporting our healthcare client. At Fusion CX, we prioritize providing exceptional support to our clients in the healthcare industry. As an RTA Executive in Kolkata, you will play a crucial role in ensuring the efficiency and effectiveness of workforce management operations, contributing directly to delivering high-quality healthcare services to consumers. If you are passionate about positively impacting healthcare and possess the skills and qualifications required for this role, we invite you to apply and be part of...

1 Year + working knowledge of Capital Market and back office. Verification of KYC and other supporting documents received for Issuer Admission Ability to handle the large volume of data and transactions MIS and Reports related to Issuer Admission Required Candidate profile Handling Issuers admission related queries of Issuers/RTAs Record keeping of various documents Handling Audit queries related to work Communicating with key stakeholders such as Issuers/RTAs Perks and benefits To be disclosed post interview

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is ...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is ...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is ...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is ...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is ...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successfu...