RPA UiPath

Troubleshoot and resolve Level 3 support tickets, including bot failures, exceptions, and performance issues.
Work closely with L1/L2 support teams to triage and escalate issues appropriately.Perform bot health checks, log analysis, and implement preventive maintenance tasks.Participate in daily status meetings, incident reviews, and client stand-ups.Flexibly work during onshore business hours for effective communication and issue resolution.Make minor updates to UiPath workflows as per change requests or fix requirements.Maintain and update documentation for support processes and known issue repositories.Use GitHub or version control tools to manage support-related changes and ensure traceability.Collaborate with development teams to transition new automations into stable production support.Ensure SLAs and response/resolution times are consistently met.Coordinate bot redeployments, reprocessing of transactions, and schedule adjustments when needed.Apply best practices for bot recovery, resiliency, and exception handling.Provide feedback and suggest improvements for automation resilience and supportability.Basic understanding of Blue Prism or other RPA tools is a plus for hybrid environments.