Room Attendant

Job Title: Room Attendant

Department: Housekeeping
Location: Karma Chakra, Kumarakom
Reporting To: Housekeeping Supervisor / Executive Housekeeper

Job Objective

To provide high standards of cleanliness, hygiene, and comfort in guest rooms and public areas, ensuring a pleasant and memorable stay for all guests.

Key ResponsibilitiesGuest Room Cleaning and Maintenance

• Clean, tidy, and service guest rooms daily according to resort standards.
• Make beds, change linens, and replace towels and amenities.
• Dust, sweep, vacuum, and mop all areas in the room.
• Clean bathrooms thoroughly including toilets, sinks, tubs, and mirrors.
• Replenish minibar, toiletries, and supplies as per inventory.
• Report maintenance issues or damages promptly.

Guest Interaction

• Greet guests courteously when encountered in rooms or corridors.
• Respond politely to guest requests or escalate to the supervisor when necessary.
• Maintain discretion and ensure guest privacy and confidentiality at all times.

Public Area Maintenance

• Assist in cleaning public areas like lobbies, hallways, staircases, and restrooms as assigned.
• Ensure all housekeeping trolleys and storerooms are clean and organized.

Laundry Support

• Collect soiled linen and towels and send them to laundry.
• Return and place fresh linen and towels properly.
• Handle guest laundry as per procedures when required.

Stock and Inventory

• Maintain proper usage and accountability of housekeeping supplies and equipment.
• Inform supervisor of low stock levels and requisition supplies timely.

Safety and Hygiene

• Follow all health, hygiene, and safety guidelines while handling chemicals and equipment.
• Wear appropriate PPE while on duty.
• Ensure cleanliness meets the resort’s eco-friendly and hygiene standards.

Record Keeping and Reports

• Update room status in the checklist or assigned device after service.
• Report any lost and found items as per standard procedures.
• Assist in room inspections and turn-down services when required.

Coordination and Teamwork

• Work closely with Front Office and Maintenance for smooth operations.
• Assist colleagues during peak operations or in absence of other attendants.

Qualifications and Requirements

• Minimum SSLC or equivalent.
• Prior experience in housekeeping preferred (especially in hospitality/resort industry).
• Ability to work independently with attention to detail.
• Physically fit and capable of lifting, bending, and standing for long periods.
• Good communication and customer service skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,500.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Expected Start Date: 15/07/2025