Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
3 - 8 years
5 - 15 Lacs
Thiruvananthapuram
Work from Office
Role & responsibilities - Develop PLC and HMI programs; test and validate PLC and HMI software to ensure commissioning readiness. - Create visualization screens (e.g., Weintek, AutomationDirect). - Prepare both technical and non-technical documentation according to project deliverables. - Provide technical support to the commissioning team in North America. - Contribute to standardization and continuous improvement initiatives. - Travel to North America for short periods. - A non-traveling profile is also available. Preferred candidate profile Controls Engineer / Automation Engineer with below Must-Have Skills. In-depth knowledge of Rockwell PLC and HMI programming. Experience in commissioning automotive assembly processes like BIW weld cells or conveyor assembly lines. Good knowledge of the PLCrobot interface for various applications, such as spot welding, arc welding, dispensing, projection welding, and material handling. Additional skills required: Knowledge of VFD and Servo drives. Knowledge of Industrial networks preferably Ethernet I/P. Knowledge of Industrial safety standards and programming of safety PLCs and Safety relays. Knowledge of machine vision systems of Cognex, Keyence, Matrox, etc. Should be able to read electrical/mechanical drawings and layouts. Good knowledge of pneumatic valves and circuits. Knowledge of offline robot programming (Fanuc/KUKA) is an advantage. Basic Knowledge of programming skills such as XML, C#, J Script, VBA, Python, etc. is an advantage.
Posted 1 month ago
8 - 13 years
8 - 15 Lacs
Pune
Work from Office
AM/ DM Assembly Maintenance - 8 to 12 Years for stamping industry at Pune. Position AM/ DM Assembly Maintenance Experience – 8 to 15 Years Location – Pune Education – BE/ Diploma Mechanical Please Note - Must have experience in stamping industry only. Job Description: Engineering degree – Mechanical with 8-10 years’ Experience. / Diploma – instrumentation with 10 to 12 years’ Experience preferably in Weld shop maintenance. Able to detect Allen Bradly PLC, Kuka, Robot, Lincoln welding machine and Fanuc welding Robot fault. Able to demonstrate understanding of how job performance affects product quality and customer satisfaction. Able to maintain confidentiality, and use discretion and tact. Able to manage and schedule multiple priorities and meet deadlines. Able to work flexible hours (Shift working). If interested, please share cv on omkar@hrworksindia.com Regards, Omkar 8208497043
Posted 1 month ago
1 - 5 years
4 - 5 Lacs
Dubai, Chennai, Thiruvananthapuram
Work from Office
Designation- Welder - MIG, TIG, ARC, 4G, 6G Qualification- Any Experience - 1 - 5 years Salary- 1500 AED to 2000 AED Employment Visa 15 days process Location - Dubai, Sharjah ,UAE. Contact HR SAN - 7200255975 South Indians only Required Candidate profile Nature of work - welder (MIG,TIG,ARC 4G,6G) Industry - Manufacturing Industry Resume,Original Passport, Passport Size Photo candidates send your resume whats app to 7200255975 Perks and benefits Free Accommodation & Transport/ Tamil & Malayalam
Posted 1 month ago
10 - 12 years
9 - 11 Lacs
Pune
Work from Office
Role & responsibilities : Responsible Day to Day Weld Shop activities( Production Planning, execution, Target Compliance & Manpower handling. Strong know about Robotic Mig Welding / Spot Welding programming & remedies.( YASHKAWA robot handling is preferable. Responsible to meet the production budget targets.( i.e.-Manpower, Consumable, Spare etc. ) Good Knowledge about SAP PM is required. Responsible of documentation of IATF 16949, familiar with lean manufacturing principles and safety protocols. Good Knowledge of Weld Shop production consumable & spare management. Good Experience in MS-Excel, Word & PowerPoint. To be able to make Presentation. Responsible for Inventory Management. A Good team Leader & team member
Posted 1 month ago
2 - 6 years
2 - 5 Lacs
Hyderabad
Work from Office
EngineerRobotic Weld Shop Qualification: B. Tech(Mechanical/Production) Experience: 3+ Years Candidate Current Industry: Bus/ Truck/LCV/Large Commercial Vehicle Manufacturing Job Location: Olectra Greentech Plant , Hyderabad Team Size: 10+ Key Responsibilities: Robotic Welding Operations: Lead day-to-day operations of the robotic weld shop for bus chassis and body structures. Ensure uptime, productivity, and quality across all robotic welding cells (MIG/MAG, spot welding, arc welding). Automation & Robotics: Oversee programming(Teaching) of robotic systems (ABB, KUKA, Yaskawa, Fanuc). Troubleshoot issues related to robot paths, torch alignment, spatter control, and fixture accuracy. Structural Welding Quality: Ensure structural integrity and dimensional accuracy of bus frames and components. Implement weld inspections (visual, NDT) and coordinate with the quality team for defect analysis and resolution. Line Setup & Process Optimization: Plan and execute layout modifications, line balancing, and fixture/tooling enhancements. Apply lean tools (Kaizen, 5S, Poka-Yoke) for efficiency and safety improvements. Team Management: Supervise and develop weld shop engineers, robotic technicians, and operators. Conduct regular training on welding quality, robot safety, and best practices. Safety & Compliance: Ensure strict adherence to safety standards in high-risk welding zones. Comply with environmental, safety, and legal regulations for heavy manufacturing. New Model & Product Integration: Support new model introduction (NPI) and process validation for new bus platforms. Hands-on experience with robotic MIG/MAG welding, heavy-duty fixture setups, and robotic line commissioning Key Skills: Robotic welding (MIG/MAG) for heavy and complex structures Proficiency in robot programming (ABB, Fanuc, etc.) and welding automation systems Strong understanding of weld metallurgy, distortion control, and heat management Excellent leadership, problem-solving, and communication skills Familiarity with Industry 4.0, MES systems, and data-driven manufacturing How To Apply : - Send your Biodata on WhatsApp :- 9100049389 (Sub- Engineer – Weld Shop) Or Mail your CV on satish.t@olectra.com (Sub- Engineer – Weld Shop)
Posted 1 month ago
7 - 12 years
5 - 10 Lacs
Hyderabad
Work from Office
Dy. Manager Bus Structure Production (Robotic Weld Shop) Qualification: B. Tech(Mechanical/Production) Experience: 7+ Years Candidate Current Industry: Bus/ Truck/LCV/Large Commercial Vehicle Manufacturing Job Location: Olectra Greentech Plant , Hyderabad Team Size: 30+ Key Responsibilities: Robotic Welding Operations: Lead day-to-day operations of the robotic weld shop for bus body structures. Ensure uptime, productivity, and quality across all robotic welding cells (MIG/MAG, spot welding, arc welding). Automation & Robotics: Oversee programming(Teaching) of robotic systems (ABB, KUKA, Yaskawa, Fanuc). Troubleshoot issues related to robot paths, torch alignment, spatter control, and fixture accuracy. Structural Welding Quality: Ensure structural integrity and dimensional accuracy of bus frames and components. Implement weld inspections (visual, NDT) and coordinate with the quality team for defect analysis and resolution. Line Setup & Process Optimization: Plan and execute layout modifications, line balancing, and fixture/tooling enhancements. Apply lean tools (Kaizen, 5S, Poka-Yoke) for efficiency and safety improvements. Team Management: Supervise and develop weld shop engineers, robotic technicians, and operators. Conduct regular training on welding quality, robot safety, and best practices. Safety & Compliance: Ensure strict adherence to safety standards in high-risk welding zones. Comply with environmental, safety, and legal regulations for heavy manufacturing. New Model & Product Integration: Support new model introduction (NPI) and process validation for new bus platforms. Hands-on experience with robotic MIG/MAG welding, heavy-duty fixture setups, and robotic line commissioning Key Skills: Robotic welding (MIG/MAG) for heavy and complex structures Proficiency in robot programming (ABB, Fanuc, etc.) and welding automation systems Strong understanding of weld metallurgy, distortion control, and heat management Excellent leadership, problem-solving, and communication skills Familiarity with Industry 4.0, MES systems, and data-driven manufacturing How To Apply : - Send your Biodata on WhatsApp :- 9154297895 (Sub- Dy. Manager Structure Production) Or Mail your CV on Dy. Manager Paint Shop Production Qualification: B. Tech(Mechanical/Production) Experience: 7+ Years Candidate Current Industry: Bus/ Truck/LCV/Large Commercial Vehicle Manufacturing Job Location: Olectra Greentech Plant , Hyderabad Team Size: 25+ Responsibilities: Key Responsibilities: Oversee daily operations of the robotic paint shop, including primer, top coat, and finish processes. Ensure optimal performance of robotic painting equipment (ABB, FANUC, or similar). Lead preventive and predictive maintenance programs for paint robots and conveyor systems. Monitor paint consumption, quality metrics (DFT, gloss, adhesion, etc.), and cycle times. Implement lean manufacturing, Kaizen, and 5S practices for continuous improvement. Coordinate with R&D, Quality, and Production teams for new product introductions (NPIs) and color developments. Troubleshoot paint defects (sagging, orange peel, fisheye, etc.) and ensure root cause resolution. Ensure compliance with environmental, health, and safety standards, including VOC emissions and waste disposal norms. Lead and train a team of engineers, supervisors, and operators for skill enhancement. Prepare and manage budgets related to paint shop operations and CAPEX for new robotic systems. Key Skills & Competencies: Strong knowledge of robotic paint systems (ABB/FANUC/KUKA), PLCs, and automation controls. Expertise in paint chemistry and surface preparation. Analytical and problem-solving mindset for defect analysis. Good leadership and communication skills. Knowledge of ISO/TS 16949, IATF, and EMS norms. How To Apply : - Send your Biodata on WhatsApp :- 9100049389 (Sub- Dy. Manager – Structure Production ) Or Mail your CV on satish.t@olectra.com (Subject – Dy. Manager – Structure Production) Preferred candidate profile Perks and benefits
Posted 1 month ago
12 - 17 years
8 - 14 Lacs
Hyderabad
Work from Office
Manager Chassis Production Qualification: B. Tech(Mechanical/Production) Experience: 12+ Years Candidate Current Industry: Bus/ Truck/LCV/Large Commercial Vehicle Manufacturing Job Location: Olectra Greentech Plant , Hyderabad Team Size: 50+ Responsibilities: Robotic Manufacturing Operations: Lead end-to-end operations of robotic chassis manufacturing lines, ensuring smooth functioning of welding robots, automation cells, and inline inspection systems. Plan and execute daily production targets, ensuring adherence to takt time and throughput goals. Robotic Systems & Maintenance Coordination: Ensure optimal performance of robotic systems (e.g., ABB, Fanuc, KUKA, Yaskawa). Coordinate preventive and predictive maintenance schedules in collaboration with maintenance teams. Lead troubleshooting of robot programming, fixture issues, and sensor alignment. Process Automation & Optimization: Drive continuous improvement through lean automation practices. Implement advanced control systems (PLC, SCADA, IoT) for real-time monitoring and data-driven decision-making. Optimize cycle times, robot path programming, and workstation layout. Quality & Compliance: Ensure compliance with product quality standards (BIW weld quality, alignment, tolerances). Use data analytics, weld vision systems, and inspection tools to eliminate defects and rework. People & Team Management: Lead a team of engineers, technicians, and operators in robotic and automation zones. Conduct technical training for robot handling, safety, and maintenance. Cross-Functional Collaboration: Work closely with design, maintenance, S, and IT teams for new model integration, line balancing, and tooling changes. Support digital transformation and Industry 4.0 initiatives. Key Skills: Expertise in robotic welding systems and automation integration Proficiency in robot programming (ABB RAPID, Fanuc TP, etc.) Knowledge of lean manufacturing, TPM, Six Sigma, and safety systems Strong leadership and cross-functional coordination skills Experience with digital manufacturing tools and MES/ERP systems How To Apply : - Send your Biodata on WhatsApp :- 9100049389 (Sub- Manager Chassis Production) Or Mail your CV on satish.t@olectra.com (Subject Manager – Chassis Production)Role & responsibilities Preferred candidate profile Perks and benefits
Posted 1 month ago
18 - 25 years
20 - 27 Lacs
Pune
Work from Office
Role & responsibilities End to end Production Managing Plant of Stamping/sheet metal Weld, press shop and Assembly process Exp in Manual and Automation machines Preferred candidate profile Perks and benefits
Posted 2 months ago
3 - 5 years
7 - 10 Lacs
Greater Noida
Work from Office
Lead and supervise the welding team. Develop, review & approve WPS, PQR & WPQ. Program, optimize & troubleshoot robotic welding systems. Monitor welding operations to ensure full compliance with quality standards. Review & interpret welding drawings
Posted 2 months ago
7 - 12 years
6 - 10 Lacs
Gurgaon
Work from Office
Role & responsibilities 1. Knowledge of Auto Cad 2D & 3D or other softwares . 2 Experience in Preparation of Plant Layout & Modifications wherever required . 3 Weld line Re layouting and improvements. 4 Cycle time study & line balancing. 5 Robot calculation /Tack time study . 6 Feasibility study of new products /Running model. 7 Existing Line shifting,Re installation & commissioning in plant. 8 Prepare charts,Graphs and diagrams to explain work flow ,routing and materails handling. 9 Study of operations and plan utilization of facilities,equipments and materials to improve efficiency of operations. 10 Documentation works. 11 Knowledge of welding (Spot,Projection & MIG etc. ). 12 Prepration of plant machinery capacity utilization sheet. 13 Old assets utilization,refurbished & record updation. 14 Prepration of un utilized assets list with plant maint.team and approval from CFT & management to dispose the same. Preferred candidate profile Perks and benefits
Posted 2 months ago
1 - 5 years
4 - 5 Lacs
Chennai, Trivandrum, Dubai/ UAE
Work from Office
Designation- Welder - MIG, TIG, ARC, 4G, 6G Qualification- Any Experience - 1 - 5 years Salary- 1500 AED to 2000 AED Employment Visa 15 days process Location - Dubai, Sharjah ,UAE. Contact HR SAN - 7200255975 South Indians only Required Candidate profile Nature of work - welder (MIG,TIG,ARC 4G,6G) Industry - Manufacturing Industry Resume,Original Passport, Passport Size Photo candidates send your resume whats app to 7200255975 Perks and benefits Free Accommodation & Transport/ Tamil & Malayalam
Posted 2 months ago
15 - 20 years
8 - 9 Lacs
Pune
Work from Office
Directly supervise and lead a team of welders, ensuring they are qualified and working safely. Provide guidance, training, and mentorship to welders on techniques, procedures, and safety protocols. Motivate and manage employee performance. Required Candidate profile Minimum of 15 of experience in welding operations, with at least 5 years in a leadership Extensive knowledge of welding processes, techniques (e.g., MIG, MAG, SMAW, GTAW, OFC), and materials
Posted 2 months ago
3 - 8 years
3 - 6 Lacs
Hosur
Work from Office
Weld Shop (Spot Welding, Co2 Welding, Conveyors) PLC (Omron / AB/ Siemens) Assembly or Conveyor line maintenance Utilize tools such as Why-Why Analysis, Poka-Yoke, and Kaizens. MTTR, MTTF/ Breakdown Maintenance /Preventive Maintenance Required Candidate profile Prepare and maintain detailed maintenance schedules and records using MS Office tools. Lead and manage a team of at least 6 members, providing guidance, support, and training as needed.
Posted 2 months ago
3 - 6 years
4 - 5 Lacs
Hosur, Chennai, Bengaluru
Work from Office
Write and modify robotic welding programs to weld sheet metal components according to specifications.Develop and implement new welding strategies and techniques.Troubleshoot and diagnose robotic welding system issues, making.
Posted 2 months ago
10 - 15 years
10 - 12 Lacs
Pune, Pimpri-Chinchwad
Work from Office
Role & responsibilities 1.To ensure timely Preventive maintenance and breakdown of machines & equipment's are accomplished and its documentations are maintained 2. To ensure no losses due to machine breakdown 3. To ensure machine history cards is maintained for all machines & equipment's 4. To provide uninterrupted Utility services 5. To ensure that all safety equipment's are installed and available in operating order 6. To maintain & monitor inventories of spares 7. To maintain & monitor energy cost and prepare action plan for cost saving 8. To plan and implement corrective/preventive actions for repeated failures 9. To educate the operators on the importance of not changing or interfering with the safety devices 10. To plan & maintain stock of spare parts required for critical machines 11. To ensure dept. documents are maintained as per IATF 16949 12. To implement & sustain TPM in shop floor 13. To co-operate & co-ordinate with internal customers of other dept 14. Budget preparation and proper utilization 15. Any other task entrusted by the management Preferred candidate profile 1. PLC/Hydraulic/Pneumatic/Robotics 2. Mechanical / Electrical maintenance 3. TPM PM Pillar sustenance 4. Welding machine maintenance Perks and benefits Best in the Industry
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Bengaluru
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Hyderabad
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Chennai
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Mumbai
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Gurgaon
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Pune
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Chennai
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Hyderabad
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Hyderabad
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
1 - 4 years
2 - 5 Lacs
Chennai
Work from Office
? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Posted 2 months ago
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