Robot Monitoring & alerting/Senior Systems Administrator

Job Description

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Systems Administrator. In this role, you will: Deliver robust monitoring and alerting service to IT business services. Deliver system integration or ever-greening activities for monitoring products/tools with other teams and make sure the solution complies with group policies and standards. Understand user requirements, evaluate alternative options and to provide technology solutions based on given constraints. Provide consultancy and support in response to queries from users, operations and IT teams. Provide investigation and timely support on incident/problem arising in monitoring and alerting service and take recovery action to reduce service degradation or resume the service as quickly as possible. Promote and implement continuous improvement in monitoring and alerting capability/process. Maintain close communication with business users, operations and IT teams and coordinate IT related stakeholder activities. Deliver IT projects in good quality accordingly to project schedule Requirements To be successful in this role, you should meet the following requirements: University degree in computer science, information technology or a related discipline. Good experience in IBM i Operating System Work Management skill. Experience/Knowledge on Fortra (formerly Helps/System) ROBOT monitoring products and IBM i programming would be an advantage. Understanding on ITIL Operations, Service Management and Event Management concepts. Knowledgeable in Change, Incident and Problem management processes, ideally using Service Now. Maintain can-do attitude and stay positive towards challenges. Able to work in flexible working hours Strong sense of ownership and accountability. Strong analysis and problem-solving skills. Strong interpersonal, communication and presentation skills with good command of written and spoken English. .