RIS Application Support Engineer

Job Title: RIS Application Support

Job Type: Full Time - Salaried

Overview:

This role requires technical expertise in system functionality, data integrity, and advanced issue resolution. The specialist applies systems analysis techniques, investigates complex stack traces, and collaborates with stakeholders to ensure optimal system performance and reliability. This position requires discretion, judgment, and problem-solving skills to diagnose and resolve software, database, and integration challenges while maintaining system security and compliance.

Key Responsibilities:

• Configure, troubleshoot, and optimize RIS systems to enhance performance and meet operational needs.
• Analyze and modify RIS application components, including testing and implementation of system updates or enhancements.
• Develop and maintain system documentation, including technical specifications, configuration settings, and troubleshooting guides.
• Collaborate with development teams to report, document, and track system bugs and feature requests.
• Provide advanced technical support by diagnosing and resolving complex software, database, and integration issues.
• Ensure system security, compliance, and data integrity by monitoring access, configurations, and audit logs.
• Assist in deployment of new features, patches, and system updates while ensuring minimal downtime.
• Participate in change management processes, ensuring proper documentation and impact analysis for all system modifications.
• Perform systems analysis techniques and procedures to determine functional specifications and user requirements for RIS software.
• Design and execute queries and scripts using Microsoft SQL Server to maintain system integrity and optimize data retrieval.
• Consult with users and stakeholders to identify workflow challenges and propose software-based solutions that align with operational goals.
• Research and recommend system improvements, upgrades, and best practices to enhance RIS system functionality.

Requirements:

• Knowledge of Microsoft SQL Server, SQL Language, and SQL Server Management Studio.
• Knowledge of Microsoft Server 2016-2022 preferred.
• Experience in systems analysis, software support, or database administration.
• Problem-solving and strong Critical Thinking skills are a must
• Plan, deploy, and support new system features and enhancements.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Promotes good public relations on the phone and in person.
• Effectively communicates and collaborates with IT teams, management, and end-users.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Prior experience in a technical support, helpdesk, or BPO environment.
• Comfortable working independently during overnight or early morning hours.
• Strong communication skills and attention to detail.
• Ability to follow instructions and document processes.
• Availability to work within the 8AM PST to 5PM PST schedule, with flexibility to support overnight upgrades/maintenance as needed.