Retention Intern (Sales & Customer Success)

Internship Overview

Retention Intern

Key Responsibilities

• Support ongoing communication with users to strengthen satisfaction and retention.
• Contribute to initiatives that improve renewals and long-term engagement.
• Participate in feedback and follow-up efforts to better understand user sentiment.
• Coordinate with internal teams to ensure a seamless and positive experience for users.
• Help identify opportunities to enhance user loyalty and overall platform experience.
• Maintain accurate communication records and share actionable insights with the team.
  

Qualifications

• Strong verbal and written communication skills.
• Empathetic, confident, and proactive when engaging with users.
• Good organisational and multitasking abilities.
• Interest in customer success, retention, and the travel industry.
• Positive attitude with a focus on learning and problem-solving.
  

Why Join Zomunk?

• Learn directly from a fast-growing travel-tech startup.
• Gain real exposure to retention, user engagement, and customer success strategies.
• Build practical communication and relationship management skills.
• Be part of an open, growth-focused team that values ideas and ownership.
• Paid internship with performance-based incentives and PPO opportunities.
  

Details

• Employment Type:

  Full-time Internship

• Stipend:

  ₹15,000 + incentives (uncapped)

• Location:

  Work from Office – Noida