Retail Store Manager

About the Role

As a Store Manager, you will be the driving force of the store’s performance — responsible for business growth, delivering exceptional customer experiences, and ensuring operational excellence. You will lead a team to achieve brand standards, sales targets, and KPIs while maintaining the premium image of the brand.

Key Responsibilities

• Drive store business growth by achieving monthly sales and conversion targets.
• Deliver a premium in-store customer experience through high service standards and product expertise.
• Lead, motivate, and coach the store team to consistently meet performance goals.
• Execute tele-calling, lead follow-ups, and closures, ensuring strong conversion rates.
• Maintain flawless store operations including stock management, billing, and visual merchandising.
• Ensure adherence to brand KPIs and operational norms at all times.
• Monitor and report daily sales performance, footfall trends, and business opportunities.
• Handle customer escalations and service recovery with ownership and empathy.
• Collaborate with marketing, logistics, and HO teams for campaign execution and brand initiatives.
• Maintain a premium store ambiance and ensure the team reflects the brand’s values.
• Recruit, train, and retain a high-performing sales team to support store growth.
• Identify and act on local business opportunities to increase visibility and footfall.

Key Skills & Requirements

• Minimum 3–5 years of retail experience (premium or lifestyle segment preferred)
• Proven track record of sales achievement and business growth
• Strong team leadership and performance management skills
• Excellent communication skills in English (regional language is a plus)
• Expertise in tele-calling, lead conversion, and customer relationship handling
• Strong operational discipline with focus on KPI adherence
• Presentable, confident, and customer-centric

Why Join Us

• Be part of a fast-growing premium comfort-tech brand redefining the sleep category in India.
• Opportunity to take ownership and drive real business impact.
• Attractive incentive structure and growth-oriented environment.
• A dynamic culture built on performance, innovation, and customer delight.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Required)

Work Location: In person