Retail Sales Specialist

About Us:

The Grid is Bangalore's premier entertainment destination, offering a high-energy atmosphere with a wide array of games and activities. Our locations feature state-of-the-art bowling alleys, immersive laser tag arenas, cutting-edge virtual reality (VR) experiences, and a variety of many other games. We are the go-to venue for friends,families, and individuals looking for an unforgettable fun experience.

Position Overview:

We are looking for an energetic and customer focused Counter Sales Executive to be the face of The Grid. You will be the first point of contact for our walk-in customers, responsible for creating a welcoming atmosphere and ensuring they have the best possible start to their visit. Your primary goal is to maximize revenue per customer by expertly upselling and cross-selling . our diverse range of games, packages, and special offers. If you have a persuasive personality and thrive on interacting with people, this role is for you.

Key Responsibilities

Customer Engagement & Sales:

Warmly greet every customer who approaches the counter and explain our gaming options in an exciting and clear manner.

Actively listen to customer preferences to identify opportunities for upselling and crossselling.

Proactively recommend higher-value packages, combos, and promotions to enhance the customer's experience and increase transaction value.

Consistently meet and exceed individual and team sales targets, focusing on key metrics like average transaction value.

Upselling & Cross-Selling Expertise:

Upsell: Convert single-game purchases into multi-games and Unlimited Games, or beverages or any items.

Cross-sell: Encourage customers buying a bowling session to try our laser tag arena or any other game.

Promote our loyalty program, Events, special offers (like the Student Bonanza), and gift cards to every eligible customer.

Point of Sale POS) & Operations:

Efficiently and accurately handle all sales transactions, including cash, card, and digital payments, using our POS system.

Maintain a clean, organized, and wellstocked counter area.

Provide exceptional customer service by answering questions, offering guidance, and resolving any minor issues with a positive attitude.

Qualifications and Skills Required:

Minimum of a Pre-University Certificate (PUC) or equivalent; a degree is a plus.

Excellent verbal communication and interpersonal skills in English and Kannada.

A friendly, confident, and persuasive personality with a strong customer service focus.

Ability to work in a fast-paced environment

and handle multiple tasks simultaneously.

Experience with POS systems and cash handling.

Preferred:

1 + years of experience in a direct customerfacing sales role ( e.g., retail, hospitality, entertainment, or quick-service restaurants).

Proven track record of successfully upselling and cross-selling products or services.

A genuine interest in gaming, sports, and entertainment.

Experience working in a family entertainment center, cinema, or similar venue.

What We Offer

A competitive salary with an excellent performance-based incentive.

A vibrant, fun, and high-energy work environment where you get to be part of the action.

Comprehensive training on our products, services, and sales techniques.

Employee discounts on all games for friends and family.

Opportunities for growth.