Retail Sales Officer- Luxury Sales

Role Objective:

• To achieve the sales targets by engaging with customers, explaining brand offerings, assisting them in choosing desired products, and completing sales transactions.

Support Teams:

• [Not specified in the provided text]

Job Requirements:

• Education:

  Graduate

• Relevant Experience:

  3-5 years in the Jewelry/Apparel/Fashion Accessories/Similar sector with 2-3 years in a position of similar responsibility.

• Behavioural Skills:

  Customer Centricity
• Delivers Results
• Nurtures Relationships
• Passionate about our Categories & Products
• Good communication skills

• Knowledge:

  Sales/retail experience
• Digital Savvy

Process Contributions & Outcomes:

• Sales:

  Receive and engage with customers to understand their requirements.
• Introduce various product offerings and facilitate customer buying decisions.
• Prepare estimates for selected products and complete sales transactions.

• Process Outcome:

  Achieve category-wise sales targets for the allocated section.
• Assist customers with sales returns or repair work.

• Performance Measure:

  Store operating policy adherence
• Increase in customer satisfaction score
• Increase in revenue

• Sales: Retail Operations: Store Management

  Adhere to standard operating procedures in the store.
• Adhere to cost-saving practices undertaken in the store.
• Count and maintain a daily account of stock by managing records of opening and closing stock in the allocated section.
• Report sold stock and ensure stock replenishment.
• Ensure proper and attractive display of products at the appropriate counter.
• Transfer stock to the locker at the close of the day.
• Maintain the safety of products displayed to customers and promptly communicate any potential theft to superiors.
• Monitor dead stock and liaise with the store manager to minimize it.
• Develop and maintain relationships and a network with competitors to leverage leading practices & learning to improve store-level processes.

• Process Outcome:

  Effective store management.

• Performance Measure:

  Adherence to policies.

• Sales: Retail Operations: Feedback Management

  Collate and relay customer feedback to corporate teams (e.g., merchandising, retail operations) to improve customer satisfaction and store ratings.

• Process Outcome:

  Established feedback mechanism.

• Performance Measure:

  Increase in customer satisfaction score.

• Retail Operations: Field Sales Operations Management: Customer Complaint Resolution

  Manage customer queries and complaints as per company guidelines.

• Process Outcome:

  Efficient complaint resolution.

• Performance Measure:

  Customer satisfaction scores.