Retail Sales Executive

As a Customer Service representative at apna.co, you will be responsible for providing exceptional service to our customers. Your main duties will include greeting customers with a friendly demeanor, assisting them in finding products, and answering any questions they may have regarding features, pricing, and availability. Additionally, you may be required to provide product demonstrations when needed. In the event of customer complaints or issues, you will handle them professionally and escalate to management if necessary. Your role will also involve actively promoting store products and services to achieve or exceed sales targets. Cross-selling and upselling products will be encouraged to maximize sales opportunities. It is essential to stay updated on current promotions and discounts to effectively communicate these to customers. Merchandising and inventory management are also key aspects of this role. You will be responsible for stocking shelves, organizing product displays, and ensuring merchandise is presented neatly and attractively. Monitoring inventory levels and notifying management when reordering is necessary will be part of your responsibilities. Periodic inventory counts may also be required. Maintaining the store's cleanliness, tidiness, and organization is crucial. You will need to keep aisles and displays free of clutter and hazards. Any maintenance or safety concerns should be promptly reported to management. Collaboration with team members and management is essential to foster a positive work environment. Attending staff meetings and training sessions is expected. In addition to the specified responsibilities, you may be assigned other tasks by management to support store operations. Your flexibility and willingness to adapt to changing needs are highly valued. Your contribution to the team effort will be instrumental in achieving our collective goals.,