Posted:6 hours ago|
Platform:
On-site
Full Time
he Restaurant Captain is responsible for supervising service staff during shifts, ensuring high service standards, smooth operations, and guest satisfaction. He acts as a link between guests, stewards, kitchen, and management.
Key Responsibilities
1. Service Operations
Supervise daily restaurant service (breakfast/lunch/dinner)
Ensure proper table setup, cleanliness, and hygiene standards
Allocate sections and duties to stewards
Monitor service speed, quality, and presentation
Handle guest complaints professionally and resolve immediately
2. Staff Supervision
Brief staff before each shift (menu, specials, instructions)
Train new stewards on service standards and etiquette
Ensure staff grooming, uniform, and punctuality
Monitor staff discipline and productivity
3. Guest Handling
Welcome and seat guests when required
Take special orders and dietary requirements
Ensure guest satisfaction during and after meals
Handle VIP or special guests with priority
4. Coordination with Kitchen
Coordinate with chefs regarding menu availability
Communicate guest feedback to kitchen
Ensure correct and timely food pickup and service
Control food wastage during service
5. Billing & Controls
Ensure correct order punching and billing (POS/manual)
Verify bills before presenting to guests
Monitor service-related losses and breakages
Maintain daily service reports
6. Hygiene & Safety
Ensure FSSAI food safety practices are followed
Monitor FIFO practices in service area
Ensure pest control and cleanliness standards
Report maintenance issues immediately
Job Types: Full-time, Permanent
Pay: ₹10,620.29 - ₹21,979.00 per month
Work Location: In person
Hotel Annalakshmi
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