Restaurant Captain

Job Title: Restaurant Captain

Restaurant: ITR - Indian Tiffin Room

A restaurant captain's job description includes supervising dining room staff, ensuring excellent guest service, and managing daily operations. Key responsibilities involve training staff, coordinating with the kitchen, overseeing service flow, handling guest complaints, and maintaining cleanliness and safety standards. Core duties and responsibilities

• Guest service and satisfaction:
• Greets guests, manages reservations, and escorts them to their tables.
• Answers questions about the menu and makes recommendations.
• Handles guest complaints and resolves issues promptly and tactfully.
• Solicits and records guest feedback to help improve service and quality.
• Team and operations management:
• Supervises and leads the service staff, including servers, bussers, and hosts.
• Coordinates with the kitchen and other departments to ensure smooth service flow.
• Conducts pre-shift briefings on reservations, specials, and service targets.
• Trains new staff on protocols and service standards.
• Quality and standards:
• Ensures the dining area, including tables and tableware, is clean and properly set.
• Monitors adherence to all health, hygiene, and safety regulations.
• Maintains and promotes high standards for menu presentation and service delivery.
• Upsells menu items and promotions to maximize revenue.

Required skills and qualifications

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Knowledge of food, beverages, and menu items.
• Ability to multitask and manage multiple priorities.
• Physical fitness to stand for long periods.
• A customer-centric attitude and a pleasing personality.
• Proficiency with POS systems and other relevant software is often beneficial.

Job Type: Full-time

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person