Resource Management Associate

As a Resource Management Associate at Huron in Bengaluru, India, you will play a crucial role in supporting global business stakeholders and the Resource Management Shared Services team. Your responsibilities will include but not be limited to: - **Pre-Staffing Process**: - Daily review & delegation of work to the team, including Salesforce opportunities ready for pre-staffing - Change Management in Workday for Opportunity Projects - Consulting with Project Support and Scope Owners as required - **Audit and Review**: - Conduct periodic audits of resource plan and forecast in Workday and incidents in ServiceNow - Implement and drive new data audit methodologies and processes - Ensure transparency in communication during an escalation and keep relevant stakeholders informed - **ServiceNow Management**: - Incident & Request Handling: Utilize ServiceNow to track and resolve incidents - ServiceNow Reporting & Dashboards: Create and manage dashboards for real-time incident tracking - Work closely with Resource Management globally to ensure consistency in process and operations - **Team Coordination**: - Adjust teams schedules dynamically to address real-time incident volumes or other operational needs - Assist Resource Management with ad hoc tasks/reporting and make recommendations for process efficiency **Qualifications**: - Minimum 3-5 yrs experience in Resource Management / Shared Services / Business Operations - Bachelor's degree preferably in Business or Operations - Understanding of Resource Management processes - Proficiency in Microsoft Office, ServiceNow experience preferred - Detail-oriented with multitasking abilities in demanding environments - Strong critical thinking skills and proactive approach to challenges - Ability to effectively communicate across all levels - Familiarity with enterprise PSA tools/resource automation systems (preferably Workday and Salesforce) Join Huron's Corporate Operations team to help support the strategic and tactical needs of solutions, ensuring profitable growth and operational effectiveness. Collaborate effectively with professionals across various functions to drive real transformation and sustainable business results.,