Resident Manager - Hyderabad

About Us: Housr is India's top luxury-managed accommodation provider, offering a living experience that is par excellence. Exclusively focused on working professionals and the millennial generation, Housr provides a comfortable, connected, and curated way of living where one can enjoy all the modern amenities under one roof along with an enriching community experience. A niche player in managed living for millennials and working professionals, Housr aims to revolutionize the way people find and experience housing by fostering a community of like-minded individuals.

Sprawling in 70+ world-class properties in 5+ major metropolitan areas across the length and breadth of India, Housr has become synonymous with being the master of luxury living.

With all modern conveniences, a class-apart community, and a social playground of endless opportunities, Housr is the perfect luxury oasis for today’s uber-digital generation. Housr sets the benchmark for luxury living with an array of premium services such as:

• Professional Housekeeping
• Doorstep Laundry
• Gourmet Meals
• High-Speed Internet
• 3-Tier Security
• Tech-Enabled Living & More

Complementing these offerings is our 24*7 resident assistance offered by IHM-trained hospitality experts, ensuring seamless support for our community.

What the job involves:

• We are looking to hire highly energetic individuals with great communication, an impressive personality with high confidence and a hustler mindset!
• Oversee customer service & support processes and organize them to enhance customer satisfaction.

• Be the Champion of Resident Experience:

  Ensure a seamless and positive living experience for all Housr residents, proactively addressing their needs and fostering a strong sense of community, which in turn aids in renewals and referrals.

• Manage Property P&L:

  Take full ownership of the property's financial performance, actively managing costs and maximizing profitability.

• Drive Occupancy and Revenue Growth:

  Implement and execute proactive sales strategies to achieve and exceed occupancy and revenue targets for your assigned properties.
• Ensure Compliance and Safety: Uphold all company policies and ensure the property operates in accordance with established regulations and safety standards.
• Help to create a friendly team environment, providing support to residents.

• Problem-Solve Effectively:

  Address resident concerns and operational challenges with proactive and efficient solutions, ensuring a positive perception for potential residents.
• Drive efficiencies for reactive and planned business.
• Plan and organize effectively, with excellent attention to detail and problem-solving skills.
• Ensuring that security and safety regulations are met.

• Willingness to stay at HOUSR's property.

Qualifications:

Graduate with a bachelor's degree in hotel management.

Experience:

• Minimum 1-4 years of experience in a five-star hotel or co-living setup.
• Must be good at handling customer issues.
• Should have handled operations, including maintenance, cleanliness, and efficiency.