Reservations Ticketing Agent

Company Description

H M Travels Tours is a leisure, travel & tourism company based out of Aksa Mall, Srinagar, India. We specialize in offering comprehensive travel solutions and an exceptional travel experience to our clients. Our dedication to customer satisfaction and extensive industry knowledge makes us a trusted name in the travel and tourism sector.

Role Description

This is a full-time on-site role for a Reservations Ticketing Agent based in Srinagar. The Reservations Ticketing Agent will be responsible for managing reservations, ticketing, and customer service. Daily tasks include handling customer inquiries, booking flights, processing travel documents, ensuring accurate ticket issuance, and providing exceptional customer service. The role also involves upselling travel products and services to maximize sales and client satisfaction.

Qualifications

• Excellent Communication and Customer Service skills
• Experience in Reservations and Travel & Tourism
• Sales skills specific to the travel industry
• Ability to work effectively in an on-site role in Srinagar
• Proficient computer skills and familiarity with reservation systems
• Detail-oriented with strong organizational abilities
• Fluent in English and Hindi; additional languages are a plus