Reservations Intern

We are on the lookout for a Reservations Intern to manage reservations inquiries and bookings for our exclusive villas in Siolim North Goa

Job Description:

As a reservations intern, you will play a vital role in assisting our reservations team in managing villa bookings and ensuring exceptional guest experiences. You will gain hands-on experience in the hospitality industry and develop valuable skills in customer service, communication, and attention to detail.

Responsibilities:

- Assist in processing villa reservation requests via phone, email, and online booking platforms.

- Communicate effectively with guests to gather booking information, preferences, and special requests.

- Coordinate with other departments, such as housekeeping and maintenance, to ensure villa readiness and guest satisfaction.

- Provide excellent customer service by promptly addressing guest inquiries and concerns.

- Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.

- Assist in generating reports and analyzing reservation data to identify trends and opportunities for improvement.

- Collaborate with the reservations team to streamline booking processes and enhance overall efficiency.

- Support other administrative tasks and projects as needed.

Qualifications:

- Currently enrolled in a degree program in hospitality management, tourism, business administration, or related field.

- Strong communication skills, both written and verbal in English and Hindi.

- Excellent customer service and interpersonal skills.

- Detail-oriented with the ability to multitask and prioritize tasks effectively.

- Ability to work independently and collaboratively in a fast-paced environment.

- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.

Benefits:

- Hands-on experience in the hospitality industry.

- Mentorship and guidance from experienced professionals.

- Networking opportunities with industry professionals.

- Potential for future career advancement within the company.

- Stipend or compensation as applicable.

Note: Candidates from North Goa would be preferable.

Job Types: Full-time, Internship
Contract length: 6 months

Pay: ₹2,000.00 - ₹5,000.00 per month

Ability to commute/relocate:

• Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

License/Certification:

• Driving Licence (Required)

Location:

• Goa, Goa (Preferred)

Work Location: In person