Posted:2 days ago|
Platform:
Work from Office
Full Time
Handle guest reservations via phone, email, website, and third-party channels
Accurately enter, modify, and cancel reservations in the property management system (PMS)
Provide guests with information on room types, rates, packages, and hotel services
Maximize revenue through upselling and cross-selling opportunities
Maintain accurate guest records and reservation details
Coordinate with front office, sales, and housekeeping teams
Manage special requests and ensure guest preferences are recorded
Handle reservation-related inquiries, complaints, and follow-ups professionally
Monitor room availability, rate plans, and booking trends
Ensure compliance with hotel policies, procedures, and brand standards
Taj Hotels
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