Reservations Executive

Job Description

As a Reservations Executive, you will play a crucial role in expanding Staymaster's revenue. Your primary responsibility will be to identify, collect, and close guest leads who are looking to experience Staymaster properties in Goa. This is an on site role based out of Staymaster HQ in Sangolda, Goa.

Key Deliverables

• Receive and log enquiries for short term accommodation
• Ensure conversion of the enquiry into a qualified booking
• Apprise the guest on the minutest of details of a property
• Give the guest and idea of their entire stay with a key focus on guest experience
• Work in sync with the operations & hospitality team to manage schedule/calendar
• Be in touch with the operations & hospitality team to ensure deliverables promised to the guest
• Manage enquiries offline and online channels
• Follow set processes to ensure a complete booking

Requirements

• A relevant experience of 2+ years
• Mind blowing communication skills
• Super efficient with MS Excel and Word
• Prior experience on Airbnb, MMT, Booking.com is a plus
• Experience with a channel manager is plus
• Should have an eye for detail and always a warm Hello!
• Comfortable working across various shift timings
• This is a target driven role and requires being at the Staymaster HQ

Key Competencies

• Results-driven with a passion for achieving targets and KPIs.
• Excellent problem-solving skills and adaptability.
• Strong attention to detail and organizational skills.

Why Join Staymaster?

• Opportunity to work with a dynamic and growing team in the vacation rental industry.
• Competitive salary with performance-based incentives.
• Professional development and growth opportunities.