Reservation Hostess: Female

Job Summary:

The Reservations Hostess is the first point of contact for guests making inquiries and bookings. She is responsible for providing a warm, professional, and efficient reservation experience—ensuring guest satisfaction from the moment of contact. This role demands strong communication skills, attention to detail, and a hospitable attitude.

Key Responsibilities:

• Handle reservation inquiries via phone, email, and online platforms efficiently and professionally.
• Confirm, modify, and cancel reservations as per guest requirements and availability.
• Maintain accurate records of all bookings, special requests, and guest preferences.
• Greet guests warmly upon arrival (if applicable, e.g., in a restaurant setting).
• Coordinate with Front Office, Housekeeping, and F&B teams to ensure seamless guest experiences.
• Manage and update reservation systems (e.g., Opera, ResDiary, OpenTable, etc.).
• Respond to guest inquiries regarding availability, pricing, packages, and amenities.
• Upsell services where appropriate (e.g., room upgrades, special dining packages).
• Follow all company policies, procedures, and brand standards.
• Handle guest complaints or concerns promptly and escalate when necessary.

Qualifications:

• High school diploma or equivalent; additional hospitality or front desk training preferred.
• Previous experience in reservations, front desk, or customer service in a hospitality setting is an advantage.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong organizational and time-management skills.
• Familiarity with hotel/property management systems (PMS) or restaurant booking systems.
• Fluency in English; knowledge of additional languages is a plus.
• Ability to remain calm and courteous in high-pressure situations.

Working Conditions:

• Must be willing to work flexible shifts, including evenings, weekends, and holidays.
• Mostly indoor, office or reception desk environment.
• Business attire or uniform provided by the company.

Would you like this tailored to a restaurant, luxury resort,

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person