Reservation Executive

Required Skills & Qualifications:

• Freshers are welcome
• 0-1 year of experience in reservations, hospitality, or a related field.
• Strong communication skills in English (knowledge of additional languages is a plus).
• Basic knowledge of reservation systems and booking management software.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Attention to detail and a customer-first mindset.

Key Responsibilities:

• Handling Reservations and Booking Management
• Process and confirm reservations across multiple booking channels.
• Update guest details, ensure accurate documentation, and manage payment collection.
• Handle modifications, cancellations, and refunds as per company policies.
• Create and maintain booking details in our reservation software.
• Respond promptly to guest inquiries regarding room availability, rates, and services.
• Assist guests with special requests, including early check-in, late check-out, and room preferences.
• Provide clear and accurate information on property policies, amenities, and travel assistance.
• Communicate booking details with guests and ensure a hassle-free reservation experience.
• Work closely with the Revenue & Sales teams to ensure smooth booking confirmations.
• Coordinate with the Operations team to facilitate seamless check-in and check-out experiences.
• Share guest preferences and special requests with relevant teams for enhanced customer satisfaction.
• Maintain daily logs of reservations, cancellations, and guest inquiries.
• Track booking trends and provide insights on occupancy and demand patterns.
• Ensure accurate record-keeping and data entry in reservation systems.
• Ensure all bookings adhere to VOYE HOMES’ reservation, cancellation, and refund policies.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel Reservations: 1 year (Preferred)

Work Location: In person