Reservation Executive Hotels

Job Summary:

Safiya Holidays is seeking an experienced Reservation Manager to lead our Travel reservations team and ensure exceptional guest experiences. The ideal candidate will have a strong background in hotel reservations, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

- Manage and oversee the reservations process, including processing and confirming hotel bookings, cancellations, and modifications

- Ensure accurate and timely communication with clients, hotels, and other stakeholders

- Meet or exceed revenue and sales targets

- Analyze market trends, competitor rates, and hotel performance to optimize revenue management strategies

- Develop and implement effective reservation strategies to maximize revenue

- Manage and maintain the company's reservation system, ensuring accuracy and up-to-date information

- Oversee the reservations team, providing coaching, training, and guidance as needed

- Collaborate with other departments, such as Operations and Marketing, to ensure seamless client experiences

- Handle client complaints and concerns, resolving issues promptly and professionally

Requirements:

- Bachelor's degree in Hospitality, Business Administration, or related field

- 2+ years of experience in hotel reservations or related field

- Excellent communication, interpersonal, and customer service skills

- Proficient in hotel reservation systems

- Ability to work in a fast-paced environment and adapt to changing priorities

- Knowledge of industry trends, competitor analysis, and revenue management strategies

Preferred Qualifications:

- Certification in Hotel Management or related field

Please submit your resume and cover letter to gm@safiyaholidays.in

with following Salary Present / Expected and Notice

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Application Question(s):

• Working experience in dealing with Hotel Reservations Systems

Education:

• Bachelor's (Preferred)

Experience:

• Hotel Reservations : 1 year (Preferred)

Location:

• Kochi, Kerala (Preferred)

Work Location: In person