Reservation Executive Hotel

Key Responsibilities

• Handle incoming calls, emails, and online inquiries regarding reservations.
• Process individual, group, and corporate bookings accurately in the hotel system.
• Update room availability, rates, and special promotions across all platforms.
• Maintain guest profiles, preferences, and booking details in the PMS.
• Assist guests with modifications, cancellations, and special requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Provide information about hotel services, facilities, and promotions.
• Ensure all reservations are guaranteed and follow up on pending payments.
• Maintain accurate daily reservation records and generate reports when required.
• Handle guest complaints or booking issues promptly and professionally.

Requirements

• Bachelor’s/Diploma in Hospitality Management or related field (preferred).
• Prior experience in reservations, front office, or customer service (hospitality experience is an advantage).
• Knowledge of hotel reservation software/PMS and online booking channels.
• Strong communication and interpersonal skills.
• Good organizational skills with attention to detail.
• Proficiency in MS Office and basic computer applications.
• Ability to work in shifts, including weekends and holidays.

Key Skills

• Reservation Handling
• Customer Service Excellence
• Communication & Negotiation
• Attention to Detail
• Time Management

Compensation & Benefits

• Competitive salary with incentives.
• Career growth opportunities within the hotel.
• Training and professional development.
• Employee benefits (as per company policy).

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Ability to commute/relocate:

• Tirur ,M G kavu, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Hotel work: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person