Reservation Associate

Reservations Associate

Location: Hotel Sahara Star, Near T1 Airport, Mumbai
Company: IBFW Hospitality

About the Role

We are seeking a Reservations Associate with a Hotel Management background to manage guest inquiries, process bookings, and provide exceptional reservation support. The ideal candidate will have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset.

Key Responsibilities

• Handle inbound and outbound reservation calls, emails, and online inquiries.
• Accurately input bookings into the PMS and maintain updated records.
• Provide guests with information on availability, pricing, promotions, and hotel services.
• Coordinate with hotel teams to ensure special requests and arrangements are fulfilled.
• Manage amendments, cancellations, and group booking requests.
• Deliver high levels of guest satisfaction through prompt, courteous service.
• Follow company SOPs to ensure accuracy and consistency in reservation handling.

Requirements

• Prior experience in Reservations / Call Centre within the hospitality industry.
• Proficiency in PMS software.
• Excellent verbal and written communication skills.
• Strong multitasking and problem-solving abilities.
• Hotel Management background preferred.
• Must be based in Mumbai.

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person