IBFW Hospitality Pvt. Ltd.

Reservations Associate Location: Hotel Sahara Star, Near T1 Airport, Mumbai Company: IBFW Hospitality About the Role We are seeking a Reservations Associate with a Hotel Management background to manage guest inquiries, process bookings, and provide exceptional reservation support. The ideal candidate will have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset. Key Responsibilities Handle inbound and outbound reservation calls, emails, and online inquiries. Accurately input bookings into the PMS and maintain updated records. Provide guests with information on availability, pricing, promotions, and hotel services. Coordinate with hotel teams to ensure special requests and arrangements are fulfilled. Manage amendments, cancellations, and group booking requests. Deliver high levels of guest satisfaction through prompt, courteous service. Follow company SOPs to ensure accuracy and consistency in reservation handling. Requirements Prior experience in Reservations / Call Centre within the hospitality industry. Proficiency in PMS software. Excellent verbal and written communication skills. Strong multitasking and problem-solving abilities. Hotel Management background preferred. Must be based in Mumbai. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Leave encashment Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person