Research Operations Specialist

Research Operations Specialist

Location:

About the Role

Research Operations Specialist

What You ll Do

• Manage customer lists & panels:

  Maintain, segment, and update databases of customers and participants for ongoing research efforts.



• Recruit participants:

  Partner with customer experience, product, and design teams to identify target users, coordinate outreach, and schedule participants for studies.



• Set up & manage a research repository:

  Build and maintain a centralized, searchable repository of research insights to ensure teams can easily access and leverage past findings.



• Create & manage a persona library:

  Develop, maintain, and evolve a library of user personas that reflect customer needs and behaviors, ensuring they are regularly updated and used effectively across teams.



• Assist PMs with research management:

  Help product managers organize, track, and synthesize their research activities and findings for greater impact.



• Create test plans & support design validation:

  Draft research plans, design test protocols, and assist with validating design concepts through customer feedback.



• Run unmoderated tests & surveys:

  Set up, manage, and analyze unmoderated research through platforms such as UserTesting.com, along with customer surveys to gather quantitative and qualitative insights.



• Evangelize research:

  Champion the value of research across the company by creating visibility, sharing insights broadly, and helping teams understand how to apply findings.



• Optimize processes:

  Develop and streamline tools, templates, and workflows to make running research smoother and more scalable.

What We re Looking For

• Experience in research operations, user research, or a related field.


• Strong organizational and project management skills with attention to detail.


• Familiarity with research platforms (e.g., UserTesting.com)


• Experience creating research plans, surveys, and managing design validation activities.


• Experience developing or managing user personas a plus.


• Excellent communication skills you know how to connect with both internal teams and external participants.


• A proactive, problem-solving mindset and ability to work independently.


• Passion for making research scalable and impactful across an organization.
  
  
  
  

Why Join Us

• Opportunity to shape the foundation of research operations at a growing company.


• Work closely with talented designers, researchers, and product teams.