Research Analyst

Job Description

We are seeking a customer-focused and technically sound Process Executive to join our Water Treatment Project team. The successful candidate will provide exceptional support to our customers, ensuring their water treatment needs are met, and issues are resolved promptly. Key Responsibilities: Customer Inquiry Handling: Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information about our water treatment solutions. Issue Resolution: Troubleshoot and resolve customer complaints, concerns, or issues related to water treatment systems, products, or services. Product/Service Knowledge: Develop and maintain in-depth knowledge of our water treatment products, services, and solutions to effectively support customers. Site Visits: Conduct site visits to investigate customer issues, provide training, or demonstrate products. Documentation: Maintain accurate records of customer interactions, issues, and resolutions. Collaboration: Work closely with internal teams (Sales, Technical, and Operations) to ensure customer needs are met. Feedback and Improvement: Provide feedback to improve our products, services, and customer support processes. Requirements: Bachelor's degree is mandatory. Experience of 1-2 years is mandatory in Sales Marketing. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Languages preferred: English, Kannada, and other regional languages.