Renewals Specialist

Job Description

Renewal Processing Manage the complete end-to-end renewal process for assigned accounts Ensure accuracy, timeliness, and smooth execution of contract renewals Leverage knowledge of Quickbase products, services, and entitlements to support renewal activities Metrics Management Monitor and contribute toward achieving Gross Retention Rate (GRR) targets Track and improve on-time renewal performance Participate in post-renewal CSAT survey implementation and analysis Support ROI and cost-effectiveness assessments against operational goals Team Collaboration Work in close alignment with the AeriesQuickbase team to share renewal updates and insights Coordinate with Quickbase leads and AERIES renewal specialists to resolve challenges and enhance efficiency Training and Development Stay updated on Quickbase and Fast-Field offerings, services, and market trends Engage in training initiatives to deepen knowledge relevant to the renewal lifecycle Systems Management Utilize CRM and renewal management tools effectively for tracking, reporting, and customer engagement Contribute to system/process improvements aimed at optimizing efficiency and accuracy Qualifications Bachelor's degree in Business, Marketing, or related discipline Demonstrated experience in renewals, customer success, or account management Strong communication and negotiation skills High attention to detail, with excellent organizational and time management capabilities Proven ability to work cross-functionally and collaboratively