Remote Support

Position Overview

Remote Support

Key Responsibilities

• Provide on-site and remote support to end users, addressing technical issues related to hardware and software.
• Utilize ticketing tools to manage and track support requests efficiently.
• Assist users with operating system installations and configurations, ensuring optimal performance.
• Configure and troubleshoot Microsoft Outlook and other related applications.
• Collaborate with team members to resolve complex technical problems and improve support processes.
• Maintain documentation of support activities and solutions for future reference.
• Stay updated with the latest technology trends and best practices in desktop support.

Qualifications

The ideal candidate will possess the following qualifications:

• 1 to 3 years of experience in desktop support or a related field.
• Proficiency in Windows operating systems and troubleshooting techniques.
• Experience with ticketing tools and remote support software.
• Strong understanding of OS installation and configuration processes.
• Excellent communication skills, both verbal and written, to effectively assist users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a customer-oriented mindset.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our clients and be a part of our growing team!

2 positions

Apply today and take the next step in your career with us!