Remote Management Specialist, Lead & Manager Positions

Job Description: We are currently hiring for the position of Remote Management Specialist at our Bangalore, HSR office. As a Remote Management Specialist, you will be responsible for efficiently managing a high volume of phone calls and alarms daily, addressing inquiries and resolving issues remotely. Your main focus will be on remote troubleshooting, internal system monitoring, and dispatch coordination to ensure quick and effective solutions for our clients. Responsibilities: - Manage approximately 250 phone calls and 1,000 alarms daily, addressing inquiries and resolving issues remotely. - Maintain a target call handle time of within 10 minutes, ensuring quick and effective solutions for our clients. - Execute repetitive tasks based on standardized procedures, focusing on remote troubleshooting, internal system monitoring, and dispatch coordination. - Collaborate with cross-functional teams to troubleshoot and resolve issues, ensuring optimal service delivery. - Proactively contribute to achieving the Managed Services team's commitment to providing top-notch remote assistance to clients. - Participate in ongoing training and upskilling initiatives to stay up-to-date with the latest technologies and processes. - Accurately document all interactions, actions taken, and issue resolutions for future reference. Qualification: - Prior experience in remote support, technical assistance, or customer service roles is beneficial. - Strong written and verbal communication skills. - Quick problem-solving abilities, adaptability in dynamic situations, and a solution-oriented mindset. - Proficiency in using relevant software tools for remote troubleshooting and communication. - Effective time management skills to handle tasks efficiently within a fast-paced environment. - Meticulous attention to detail when documenting interactions, solutions, and outcomes. - Bachelor's degree/Diploma or equivalent work experience.,