Remote Desktop Administrator

Capgemini

4 - 6 years

3 - 7 Lacs

mumbai pune bengaluru

Posted:Just now| Platform:

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Skills Required

repair it support documentation mac windows operating system file services microsoft office suite technical support desktop active directory troubleshooting network troubleshooting desktop administration remote desktop infrastructure services itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues across enterprise environments.
Respond to and manage escalated support tickets, ensuring timely and effective resolution.
Install, configure, and maintain software and hardware components, ensuring compliance with organizational standards.
Assist in the setup and support of network-related issues, including connectivity and access management.
Document support processes, resolutions, and best practices in the ticketing and knowledge management systems.
Collaborate with cross-functional IT teams to resolve issues and enhance support workflows.
Stay updated with current IT trends and technologies to improve service delivery and user experience.

Your Profile

4-6 years of experience in IT support or infrastructure services, with a focus on Remote Desktop Services (RDS) and File Services.
Proficiency in Windows operating systems and Mac OS environments.
Hands-on experience with Active Directory, Microsoft Office Suite, and remote desktop tools.
Strong skills in hardware diagnostics, repair, and peripheral support.
Familiarity with network troubleshooting and basic infrastructure components.
Knowledge of the ITIL framework and service management principles.
Excellent communication and documentation skills.
Ability to work collaboratively with global teams and manage escalations effectively.

What You Will Love Working at Capgemini

Opportunity to work on enterprise-grade IT support and infrastructure services across diverse platforms.
Exposure to modern workplace technologies and global support environments.
Clear career progression from technical support to infrastructure engineering and leadership roles.
Collaborative work culture with opportunities for learning, innovation, and global client engagement.

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