Remote Desktop Administrator

As an IT Support Specialist at Capgemini, you will play a crucial role in providing advanced troubleshooting and resolution for desktop, laptop, and peripheral issues in enterprise environments. Your responsibilities will include: - Responding to and managing escalated support tickets, ensuring timely and effective resolution. - Installing, configuring, and maintaining software and hardware components to ensure compliance with organizational standards. - Assisting in the setup and support of network-related issues, including connectivity and access management. - Documenting support processes, resolutions, and best practices in the ticketing and knowledge management systems. - Collaborating with cross-functional IT teams to resolve issues and enhance support workflows. - Staying updated with current IT trends and technologies to improve service delivery and user experience. To excel in this role, you should possess the following qualifications: - 4-6 years of experience in IT support or infrastructure services, with a focus on Remote Desktop Services (RDS) and File Services. - Proficiency in Windows operating systems and Mac OS environments. - Hands-on experience with Active Directory, Microsoft Office Suite, and remote desktop tools. - Strong skills in hardware diagnostics, repair, and peripheral support. - Familiarity with network troubleshooting and basic infrastructure components. - Knowledge of the ITIL framework and service management principles. - Excellent communication and documentation skills. - Ability to work collaboratively with global teams and manage escalations effectively. At Capgemini, you will love working on enterprise-grade IT support and infrastructure services across diverse platforms. You will have the opportunity to gain exposure to modern workplace technologies and global support environments. Additionally, you can expect clear career progression from technical support to infrastructure engineering and leadership roles. Capgemini is a global business and technology transformation partner with a strong over 55-year heritage. It is trusted by clients to unlock the value of technology and deliver end-to-end services and solutions, leveraging strengths in AI, generative AI, cloud, and data. Join Capgemini and be part of a collaborative work culture with opportunities for learning, innovation, and global client engagement.,