Relationship Officer- Loans, Credit card

Achieve monthly and quarterly targets for gold loan disbursement and portfolio
growth. Cross-sell insurance, savings accounts, and other financial products to gold loancustomers. Monitor repayments and minimize delinquencies by ensuring timely collections. Assist in cash handling and safe documentation during gold loan processing (ifrequired). Support the branch in enhancing profitability through quality sourcing and customerretention

Non-financial Responsibilities:
Conduct field visits and community outreach to source gold loan customers. Verify gold and KYC documents, ensure accurate data entry and loan applicationprocessing. Provide clear communication to customers on interest rates, terms, and repaymentschedules. Maintain regular follow-ups with customers for renewals, top-ups, and feedback. Ensure a high level of customer satisfaction through responsive and transparentservice. Assist in maintaining branch hygiene, proper storage of pledged gold, and accuraterecord-keeping. Coordinate with valuation personnel and back-office teams for seamless loandisbursalCompliance and Risk Responsibilities: Ensure adherence to all internal policies, RBI regulations, and operational proceduresfor gold loans. Maintain confidentiality of customer information and transaction data. Follow security protocols for gold storage and handling. Report suspicious transactions or potential frauds immediately to reporting authority. Ensure documentation is audit-ready and error-free.