Relationship Officer - Branch Banking

As a Relationship Manager, your role involves including HNI customers into the HNW Program and providing them with a superior customer experience to enhance profitability. Your responsibilities include: - Acquiring new Bank's HNW relationships - Liaising with branch staff to identify eligible customers from the HNW portfolio - Acquiring new customers who meet product criteria - Regularly interacting with customers to build rapport and update their profiles - Enhancing the overall value/book size of the portfolio - Maintaining the quality and hygiene parameters of the portfolio - Cross-selling bank products based on customer needs - Conducting joint calls with supervisors as per the defined process - Offering advisory services based on customer requirements - Achieving monthly and yearly revenue targets - Controlling customer attrition In terms of operations, marketing, and processes, you will be responsible for ensuring adherence to KYC/AML norms at all times and maintaining workstation norms. To increase wallet share, you will need to look for opportunities to cross-sell other bank products, promote sales to family members and associates, and maximize income generation. Customer service is a key aspect of your role, where you are expected to deliver quality service, resolve customer queries and complaints promptly, keep customers informed about regulatory changes, and promote the use of direct banking channels. Key skills required for this role include sales and influencing skills, banking product and process knowledge, NRI product and regulatory knowledge, planning and organizing skills, good communication skills, understanding of competition and current trends in the financial industry, IRDA certification, and optionally NCFM certification. Exposure to portfolio management segment is also beneficial.,