Job Description

About the job As a Relationship Manager for Premium Projects, you will be responsible for the timely delivery of the project with spectacular quality. You will be the SPOC for the customer and will be responsible to maintain a good customer experience throughout the project timeline in the partial design & complete execution stage till handover. What You'll Do: Customer Relationship Management: Act as the single point of contact for customers throughout their home beautification journey, ensuring a seamless and personalized experience. Consultative Sales: Understand customer needs and present appropriate beautification offerings, guiding them through the selection process and driving end-to-end sales conversion. Project Oversight: Manage the execution of home beautification projects, coordinating with internal teams and service professionals to ensure timely and high-quality delivery. Team Coordination: Lead and supervise a team of service professionals, ensuring alignment on project goals, timelines, and customer expectations. Quality Assurance: Monitor all aspects of service delivery to maintain high standards of quality and customer satisfaction across every touchpoint. Problem Resolution: Address and resolve any customer concerns or project-related issues promptly and effectively to ensure a positive customer experience. Performance Tracking: Maintain accurate records of customer interactions, project progress, and sales metrics to support continuous improvement and business growth. What We Need: Keen to work in the home decor and beautification space Should be excited for an on-ground role Excellent interpersonal and communication skills Proactive and capable of prioritizing work Extremely high level of ownership and learning aptitude