Relationship Manager-Loan Against Property

Job Title:

• Client Acquisition and Relationship Management:

• Proactively identify and target potential clients through various channels (e.g., networking, referrals, marketing campaigns, branches).
• Generate leads and convert them into customers by effectively presenting our LAP products and services.
• Build and maintain strong, long-term relationships with clients, understanding their individual financial needs and providing sound financial advice.
• Actively manage existing client portfolios, ensuring high levels of customer satisfaction and retention.

• Loan Application Process:

• Guide clients through the entire loan application process, assisting with documentation, eligibility checks, and addressing any queries.
• Collaborate effectively with internal departments (e.g., underwriting, legal, operations) to ensure smooth and efficient loan processing.
• Monitor loan applications to ensure timely completion and adherence to deadlines.

• Sales and Marketing:

• Consistently achieve individual sales targets.
• Identify opportunities for cross-selling other relevant financial products and services.
• Cultivate and maintain strong relationships with external partners including real estate agents, referral partners, and branch staff.
• Contribute to marketing initiatives to enhance brand visibility and generate new leads.

• Compliance and Risk Management:

• Maintain meticulous records and ensure complete compliance with all relevant regulatory and organizational guidelines, policies, and procedures.
• Identify and mitigate potential risks associated with loan applications and client relationships.

• Customer Service:

• Provide prompt and professional customer service, addressing client queries and resolving issues effectively and efficiently.
• Maintain high levels of client satisfaction and build trust through excellent communication and responsiveness.

Qualifications and Skills:

• Bachelor's degree or equivalent. A postgraduate degree is a plus.
• 3-5 years of proven experience in sourcing mortgage loans (LAP and Home Loans).
• Comprehensive understanding of the legal and technical aspects of mortgage lending.
• Demonstrated success in achieving sales targets and building strong client relationships.
• Excellent interpersonal, communication (written and verbal), and presentation skills.
• Ability to effectively build and manage a network of channel partners.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Proficiency in relevant software applications (e.g., CRM, Microsoft Office Suite).