Relationship Manager e-commerce

Job Description :

We are seeking a highly motivated and dynamic Relationship Manager who will be responsible for building, maintaining, and nurturing strong relationships with our clients and vendors. The ideal candidate should have prior experience in e-commerce and vendor management, along with excellent communication and interpersonal skills to ensure seamless collaboration and long-term partnerships.

Key Responsibilities

• Develop and maintain strong, long-term relationships with clients to ensure satisfaction and retention.
• Act as the primary point of contact between the company, clients, and vendors.
• Manage vendor relationships by onboarding, negotiating terms, and ensuring smooth coordination.
• Understand client needs, address concerns, and provide timely solutions to enhance their experience.
• Collaborate with the sales, operations, and support teams to deliver quality service.
• Monitor client and vendor performance, prepare reports, and identify areas for improvement.
• Assist in expanding the vendor network and developing new partnerships to support business growth.
• Stay updated on e-commerce market trends and best practices to add value to relationships.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2–4 years of experience in relationship management, vendor management, or client servicing, preferably in e-commerce.
• Strong negotiation and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving mindset with a client-first approach.
• Proficiency in MS Office and familiarity with e-commerce platforms.

Benefits

• Opportunity to work in a growing e-commerce startup environment.
• Collaborative and innovative work culture.
• Career growth and learning opportunities.

Job Type: Full-time

Pay: ₹18,000.00 - ₹35,000.00 per month