Relationship Manager

Job Description

Job Summary: We are seeking a dynamic and proactive Customer Relationship Manager (Only Female) to maintain strong relationships with clients, ensure timely follow-ups regarding payments, and coordinate effectively with both the internal team and clients concerning the services provided by the organization. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to collaborate seamlessly with different departments. Key Responsibilities: Develop and maintain positive relationships with clients, understanding their needs and concerns. Follow up with clients regarding outstanding payments and ensure timely resolution. Act as a bridge between clients and the internal team to coordinate service delivery and resolve queries. Provide regular updates to clients about the organization's services, enhancements, and offerings. Work closely with sales, support, and accounts teams to improve client experience. Address client concerns efficiently, ensuring high levels of customer satisfaction. Maintain accurate client records and transaction details. Prepare reports on customer interactions, feedback, and payment status. Requirements: Proven experience in customer relationship management or a similar role. Strong communication and interpersonal skills. Ability to multitask and work collaboratively in a team environment. Problem-solving mindset with attention to detail. Proficiency in CRM software and other relevant tools. Bachelor's degree in Business Administration, Marketing, or a related field (preferred). Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person