Relationship Executive

Hi there is an Urgent Opening for the position of Relationship Executive at India Autism Center

Location : Kolkata/Shirakol

Role Summary:

Relationship Executive

Key Responsibilities:

• Respond to incoming calls and queries from parents, caregivers, and stakeholders with empathy and professionalism.
• Record and upload detailed information from each call into the MIS system.
• Monitor, organize, and manage lead data using the MIS.
• Collaborate with the outreach, clinical, and admissions teams to ensure smooth lead processing and follow-ups.
• Follow up with leads and guide them through the admission process.
• Offer in-person support to visiting parents by providing campus tours and answering questions with clarity and empathy.
• Represent IAC on campus with warmth and professionalism, helping parents feel informed, supported, and welcomed.
• Help improve and streamline lead management processes.
• Maintain confidentiality and sensitivity while handling information related to individuals with autism and their families.

Key Qualities:

• Highly effective communicator

  - confident in handling both phone and in-person conversations.
• Excellent interpersonal skills with a friendly and approachable demeanor.
• Fluency in

  English, Hindi, and Bengali

  is mandatory.
• High emotional intelligence and empathy, especially when engaging with parents of children with autism.
• Ability to take initiative, demonstrate urgency, and act promptly.
• Team-oriented mindset with a collaborative approach.
• Proficiency in handling and interpreting data using MIS and basic analytical tools.
• Organized, detail-focused, and accountable.

Qualifications:

• Open to graduates from any discipline.
• Prior experience in lead management, customer service, admissions, or related fields is an advantage.
• Comfort with technology, databases, and data interpretation tools preferred.
• Candidates in and around Joka, Shirakol region are mostly preferable.

Salary : upto 6 lacs. Based on candidature.

If you are interested, kindly send your resume at hr@indiaautismcenter.org