Regional Support Specialist - APAC

Zeiss Pharmaceuticals

5 - 10 years

7 - 12 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

it services business communication training ticketing product service mysql troubleshooting remote support biomedical crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support global field service engineers as 2nd Level Support via phone/emails/remote access.
Be the contact person as product service specialist
Support to improve KPIs (e.g. MTTR) by timely resolution and clarifying further queries.
Be the contact point/bridge between Level 1(Field Service) and Level 3 (Manufacturing / R&D)
Be responsible to create service documentation in English language
Be involved in development projects and quality boards
Conduct service training or workshops globally, if required

Perform field service actions globally, if required.

Professional Experience

5years in Medical Instruments Field / Remote Service Centre.
Experience in national/international medical field service.
Experience in creating technical service documentation and training documents in English language
Knowledge in the following disciplines: electronics, optics, software, adjustment of optical instruments
IT-experiences: handling databases (InterBase, MySQL), networks
Experience with remote support systems
Experience in collaborating with international project teams as well as readiness to travel internationally
Experiences in conducting training courses
Confident and good social and methodological skills.
- B.Tech. / B.E. in Electronics & Electrical - Biomedical Field
Additional knowledge / certification in Computer HW - SW - IT Network will be added advantage.

Skill & Language

Proficiency in English language (spoken and written) for business communication
Computer HW-SW installation & IT Networking - Installation Troubleshooting.
CRM / IT Service Ticketing Management tools experience is an added advantage

Your ZEISS Recruiting Team:

Sikcha Chhetri, Upasana Sinal

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