Regional Manager Technical Services (RTS) - North

You will be responsible for supporting the sales team and achieving the North Sales Target for FY 2024-25. Monitoring all systems closely to ensure 95% use of chemical quantities as per PO will be a key task. Achieving all KPIs and ensuring Performance Penalty is below 1% of Contract value for each customer by the end of the financial year is essential. Customer retention is crucial, with a target of 95% of customers being retained based on satisfactory treatment performance. Your role will involve conducting technical audits, performance reviews, taking corrective actions, and improving systems. You will provide training at key accounts and conduct Quarterly Customer Satisfaction Surveys aiming for 80% satisfaction from existing customers. Increasing sales through new applications is also a part of your responsibilities. Additionally, besides the main responsibility of RTS-North, you will extend technical support to Fertilizers plant all over India through email, telephone, and physical visits at least once every 6 months. Ensuring Chembond Flux Implementation including Data Entry & Management Sheets is crucial. Monthly reports need to be submitted to all customers in the 1st week of each month. Developing individuals in each region for the application of CWT, BWT, RO, WTP Troubleshooting is required. Providing training to newly joined employees, SIC, ATS is also part of the role. Education Qualifications: - B.Sc/Chemistry - B.Tech/B.E./Chemical - MS/M.Sc(Science)/Chemistry Behavioural Profile: You should be capable of leading technical teams in the region and coordinating with the Sales Team, CTS, Lab, equipment, and other important departments such as HR, Supply-chain, and accounts. Maintaining excellent relationships with key persons of all customers is essential. Desired Skills: - Knowledge of all water treatment applications viz. BWT, CWT, RO, ETP - Good presentation skills - Problem-solving ability - Willingness to travel at short notice If you meet the qualifications and possess the desired skills, you are encouraged to apply for this job.,