Regional Manager Technical Services (RTS) - North

Role Overview: You will be responsible for supporting the sales team and achieving the North Sales Target for FY 2024-25. It will be crucial to monitor all systems closely to ensure that 95% of chemical quantities are used as per the purchase order. Your key focus will be on achieving all KPIs and ensuring that the Performance Penalty is below 1% of the contract value for each customer by the end of the financial year. Customer retention will be a priority, with a target of retaining 95% of customers based on satisfactory treatment performance. Additionally, conducting technical audits, performance reviews, taking corrective actions, and improving systems and training at key accounts will be essential. You will also be required to conduct Quarterly Customer Satisfaction Surveys with the aim of achieving 80% satisfaction among existing customers. Increasing sales through new applications and providing technical support to Fertilizers plants across India will also be part of your responsibilities. Ensuring Chembond Flux Implementation, data entry, and management sheets, along with submitting monthly reports to all customers in the first week of each month are crucial tasks. Developing individuals in each region for application of CWT, BWT, RO, WTP Troubleshooting and providing training to newly joined personnel are also key responsibilities. Qualification Required: - B.Sc/Chemistry - B.Tech/B.E./Chemical - MS/M.Sc(Science)/Chemistry Additional Details: You should be able to lead the technical team in the region and coordinate effectively with the Sales Team, CTS, Lab, equipment, and other important departments including HR, Supply-chain, and accounts. Maintaining excellent relationships with key persons of all customers will be vital for this role. Desired Skills: - Knowledge of all water treatment applications such as BWT, CWT, RO, ETP - Good presentation skills and problem-solving ability - Willingness to travel at short notice,