Regional Collections Manager-CEQ-Mumbai - Lodha (I-Think Techno Campus)-MM

You will be responsible for maintaining and improving the health of the portfolio through various legal and collection tools and processes. Your key responsibilities will include: - Ensuring that the NPA's are kept at minimum trigger levels and identifying and recommending appropriate legal actions for stress contracts - Managing portfolio movement and controlling loss for the specific product in the assigned region while ensuring that roll forward rates to higher buckets are kept within defined parameters - Analyzing and maintaining zero delinquency within required parameters/policies and systems while dealing with delinquent customers, publishing MIS, and reviewing daily collections, pending cases, and expected delinquency - Providing effective interdepartmental communication with operations, credit, and sales by identifying negative areas and negative profiles, developing systems that meet local requirements, and identifying correct channel partners in sync with the TATA Capital philosophy - Ensuring customer satisfaction through quick resolution of customer issues and complaints and by visiting high-value/strategic customers - Facilitating competition mapping and market trends by collating information from the market to suggest changes - Ensuring that all in-house officers/agencies in the location perform as per defined SLA while reducing costs incurred through vendors - Managing productivity by fixing productivity parameters for DMA/Agencies/collection executives, monitoring performance against set parameters, and daily review of collection managers and monthly review of collection officers - Leading and supervising the collections team for the implementation of a recovery agenda through appropriate training, motivation, and deployment strategies - Ensuring compliance with all Audit/regulatory institutes as well as policies and procedures of the company Qualification required: - Post Graduate in any discipline/Diploma/Degree in Finance,